When hiring for digital roles, it’s essential to ask the right questions to gauge experience, skills, and cultural fit. Below are key screening call questions tailored for Director and Manager-level positions in the digital space. For a more detailed interview guide that can be used further into the interview process, click here.
Director, Digital Role
Leadership and Team Building
This role requires strong leadership and the ability to guide teams through challenges. Can you share an example where you had to ensure your team achieved results under difficult circumstances?
- What steps did you take?
- What was the outcome?
- What feedback did you receive from your team, supervisor, or stakeholders?
- Looking back, would you do anything differently?
Technical Expertise
This position collaborates with other Directors across departments, requiring expertise in IT, change management, continuous improvement, performance measurement, and financial acumen.
- What’s your technical background?
- How has your expertise developed over time?
- Why do you think you’d be the best fit for this role?
Process Evaluation and Improvement
Tell us about a time you analyzed an enterprise-wide process and recommended improvements.
- What information did you analyze, and how did you determine its relevance?
- Who else was involved in this process?
- How did you ensure your recommendations were well understood and implemented?
Communication, Influence, and Negotiation
You’ll need strong communication and negotiation skills to build consensus and credibility in a complex environment.
- How has your experience prepared you for this challenge?
- What strategies have you used to influence others when you didn’t have direct authority over them?
Project and Transformation Management
As Director, Digital, you’ll oversee multiple, complex transformation projects.
- Can you describe a complex project you managed?
- What was the scope, your role, and the final outcome?
Manager, Digital Role
Understanding Their Motivation
- What led you to apply for this position?
- What is your motivation and interest in UX design (SEO, accessibility) and project management?
Understanding the Technical Aspects of Their Role
- How would you describe the value of data analytics in organizations?
- How would you describe the value of digital marketing and SEO in organizations?
- How would you describe the value of cybersecurity in organizations?
- How would you describe the value of cloud computing in organizations?
- Can you explain key digital concepts like web accessibility, automation, digital transformation, or AI and machine learning in a way that makes sense to different audiences?
- How do you ensure that non-technical stakeholders understand the importance of data privacy and compliance?
- Can you break down the benefits of low-code/no-code development for someone unfamiliar with it?
Handling Challenging Situations
- Tell us about a time you had a difficult interaction with a teammate, client, user, or vendor. How did you handle it? What did you learn from the experience?
